Refund policy

We offer a replacement or refund within 14 days of delivery for items that are unused, unopened, and in their original packaging. To request a return, contact our support team with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Once the returned item is received and inspected, refunds are processed to the original payment method within 5-10 business days. Personal care items, including opened face masks, cannot be returned for hygiene reasons.